AI agents for customer conversations

Teach it your business.
It answers like you would.

AnswerNode turns your website, docs, and policies into an AI agent that answers customers, takes action, and knows when to bring in your team. It's live on your site in about two minutes.

No credit card. No code, just one script tag.

Resolved automatically
โ†‘ this week
AI status
 Thinking

Connects with the tools you already run on

0
AI model providers
0
automated actions you control
0
to go live, start to finish
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channels live at once: web & WhatsApp
Setup

Three steps. No developer required.

Most builders spend their first week on setup. AnswerNode's wizard gets an agent trained, styled, and embedded before your coffee's cold, and it saves your progress at every step, so nothing's lost if you close the tab.

1

Teach it

Point it at your website, paste in policies, or write quick Q&A pairs. It reads everything and marks each source Trained, not just crawled.

2

Give it a personality

Pick a role and a tone, then decide how far it can go: strictly from what you taught it, or free to talk naturally too.

3

Go live

Copy one script tag onto your site. Flip on WhatsApp with a toggle. That's the entire install.

Under the hood

Built to actually run your front line

Not a scripted FAQ widget. AnswerNode reads your real content, chooses its own AI model, takes action in your systems, and knows exactly when a human should step in.

Knowledge

It only says what you've actually taught it

Give it a website to crawl, plain text, or structured Q&A pairs. Crawling is a two-step, transparent process: discover pages, then choose exactly which ones to teach it, with include/exclude path rules for big sites.

Edit any source later and it re-embeds automatically, so your AI's knowledge never goes stale.

  • Selective re-crawl with include/exclude path filters
  • "Trained" status, separate from "crawled"
  • Toggle between strict grounding and open conversation
Knowledge base
riversideplumbing.com Trained
Weekend call-out policy Trained
12 Q&A pairs Embedding…
Only from knowledge base
AI sticks to what you've taught it, no guessing
Model

Run it on GPT, Claude, or Gemini. Swap anytime.

AnswerNode isn't locked to one vendor. Pick a provider, pick a tier from fast-and-cheap to smartest-available, and switch whenever you want without rebuilding anything.

Start on our shared key, or bring your own for higher limits. Either way, test the connection before you trust it.

  • OpenAI, Anthropic Claude, and Google Gemini
  • Bring your own API key, or use ours
  • Adjustable creativity, live connection test
AI model
OpenAI
GPT-4o mini
ACTIVE
Claude (Anthropic)
Claude Sonnet 4
Gemini (Google)
Gemini 2.5 Flash
Connected · 342ms
Actions & handoff

Books meetings, opens tickets, scores leads, and knows when to step aside

Turn on exactly the actions you want: support tickets, pipeline moves, tags, notes, lead scoring, meeting booking, team routing. Every action runs inside guardrails you set, and every one lands in an audit log.

When it's not confident, or a customer's upset, or someone just asks for a person, it hands off cleanly, with the right context already attached.

  • Confidence threshold + sentiment-aware escalation
  • Round-robin, dedicated, or intent-based routing
  • Live queue position and "agent joined" handoff
Action log
Created booking · Sat 2–4pm DONE
Tagged contact · "Repeat customer" DONE
Logged note · prefers afternoon slots DONE
Handoff
Priya joined the conversation
Routed by intent: "Booking" → Field team
And the rest

The details that stop it feeling like a bot

Everywhere they already are

One script tag for your website; a toggle for WhatsApp, with its own scheduled active hours.

Real WhatsApp templates

Approved Meta templates with category badges and live variable mapping, not a generic SMS blast.

Finds its own gaps

The dashboard surfaces exactly which topics get low-confidence answers, so you know what to teach next.

Feels considered

Floating launcher or a full-width bar, your colors, your brand line, not an obviously bolted-on widget.

Every action, logged

Nothing runs silently. Every ticket, tag, and handoff shows up in an audit trail you can check anytime.

Rated in the moment

Thumbs on every reply, a quick five-emoji rating when the chat ends, so quality isn't a guess.

Trust

Confident enough to help. Careful enough to ask.

The biggest worry with putting AI in front of customers isn't capability. It's control. Every guardrail below is something you set, not something you hope for.

How sure should it be before it answers?
AI handles moreHumans handle more

Good balance: AI handles most, escalates when unsure.

Business rules it always follows

Plain-language do's and don'ts, like "never offer more than 20% off" or "always ask for order number first."

Escalates on frustration

Detects anger or disappointment in the conversation and brings in a person before it gets worse.

Steps aside on request

"Let me talk to a person" is always honored. No arguing, no loops.

Sensitive topics go to a human

Refunds and complaints are routed to your team by default, not improvised by the AI.

Pricing

Simple while you're getting started

Illustrative pricing. Final tiers to be confirmed.

Starter
Try it on one site with the shared model key.
$0/mo
  • 1 AI agent, website widget
  • Website, text & Q&A knowledge
  • Shared model key
  • Limited monthly conversations
Start free
Business
For teams running AI across a whole support org.
Talk to us
  • Intent-based routing at scale
  • Bring your own model keys
  • Priority support & onboarding
  • Custom limits
Contact sales
Questions

Good to know

How long does setup actually take?+

About two minutes for a basic agent: name it, point it at your website or paste in your policies, pick a personality, and copy one script tag onto your site.

Which AI model does it use?+

Your choice: OpenAI (GPT-4o family), Anthropic Claude, or Google Gemini. Switch providers anytime. Start on our shared key or bring your own for higher limits.

What happens if it doesn't know the answer?+

You control this directly. In strict mode it says so rather than guessing. You can also set a confidence threshold and specific triggers, like frustration, an explicit request, or a sensitive topic, that hand the conversation to your team instead.

Does it work on WhatsApp, or just my website?+

Both. The website widget is a single script tag; WhatsApp is a toggle with its own active-hours schedule, plus support for approved WhatsApp Business templates.

Do I need a developer to install it?+

No. The entire website install is one script tag pasted before the closing </body> tag.

Can a real person take over the conversation?+

Yes. Route to a specific teammate, round-robin across your team, or route by what the customer actually needs: pricing, support, a complaint, a booking. Whoever picks it up shows up by name in the chat.

Give your customers an answer, not a hold queue.

Set it up in about two minutes. Cancel anytime.